Renting Conditions

When booking on our website, select your pickup and drop-off locations first, followed by your dates and times. The website will then calculate the applicable pickup, drop-off and out-of-hours fees.

All times are local Madeira time. All service fees below apply separately to each pickup or drop-off.

Madeira International Airport Cristiano Ronaldo

Pickup or drop-off at Madeira Airport costs €20.00 per service, regardless of rental length or service time.

For services between 22:01 and 07:59, an additional €50.00 out-of-hours fee per service applies. The total airport service fee during these hours is therefore €70.00 per pickup or drop-off.

The applicable time is the meeting time with our staff, rather than your flight's landing time. For example, if your flight lands at 21:40 and you meet our staff at 22:10, the service costs €20.00 + €50.00, totalling €70.00.

Airport delivery is available only when you provide your flight number and scheduled arrival time in advance.

At pickup, our staff will shuttle you from the airport terminal to our P6 parking area for the vehicle handover, rental agreement and payment. At return, our staff will shuttle you from P6 back to the terminal.

Lobo Marinho Port out-of-hours services

The same €50.00 out-of-hours supplement per service applies to Lobo Marinho Port pickups or returns between 22:01 and 07:59, based on the meeting time with our staff. This supplement is added to the applicable port pickup or drop-off fee shown in your booking.

Hotels in Funchal Garajau Caniço and Santa Cruz village centre

Hotel pickup and drop-off are free between 09:00 and 18:00, provided the hotel meets both of the following conditions:

• It has a reception open 24 hours a day.
• It provides accessible parking that our representatives can use free of charge.

A hotel that charges for parking, restricts access to its parking or does not meet these requirements is charged under the applicable non-hotel location category.

In Santa Cruz, only hotels within the village centre qualify for this hotel service category. Hotels outside Santa Cruz village centre fall under Other Locations.

Hotel pickups or drop-offs between 18:01 and 08:59 cost €25.00 per service.

Airbnb private apartments and non-hotels in Funchal Caniço and Santa Cruz

Pickup or drop-off at Airbnb properties, private apartments and non-qualifying hotels costs €20.00 per service between 09:00 and 18:00.

Between 18:01 and 08:59, an additional €25.00 out-of-hours fee per service applies. The total is therefore €45.00 per pickup or drop-off.

The meeting point is the address specified in the booking or another location previously agreed with Funchal Easy Rent-a-Car. Hotels outside Santa Cruz village centre are charged under Other Locations.

Funchal Easy Rent-a-Car Headquarters in Funchal

Pickup and drop-off at our headquarters are free between 09:00 and 18:00.

Between 18:01 and 08:59, a €25.00 out-of-hours fee per service applies.

The meeting point is Funchal Easy Rent-a-Car Headquarters.

Other Locations

Pickup or drop-off at other locations not covered by the categories above costs €50.00 per service. This includes hotels outside Santa Cruz village centre and locations such as Machico, Caniçal, Cabo Girão, Jardim da Serra, Eira do Serrado, Ribeira Brava, Ponta do Sol, Calheta, Paul do Mar, Prazeres, Fajã da Ovelha, Porto Moniz, São Vicente, Ponta Delgada, Santana and Porto da Cruz.

Service at these locations is available only between 09:00 and 18:00. The meeting point is the hotel reception or another location previously agreed with Funchal Easy Rent-a-Car.

The confirmation itemises the requested services. A change in location or meeting time, including a flight delay, may change the applicable fees under these conditions; we will explain the calculation. A delay attributable to our staff does not, by itself, create an out-of-hours supplement for the customer.

• Bookings are initially marked Waiting for confirmation. We normally send a confirmation or cancellation email within 24 working hours. This may take longer at weekends. Please check your spam folder if you have not received our email.
• Same-day bookings and bookings made less than 24 hours before pickup must also be confirmed by telephone on (+351) 291 762 235. Availability is not guaranteed for these bookings.
• Your confirmation identifies the vehicle or category, period, locations, agreed services, total price and any deposit. Optional services are not added without prior acceptance.
• Unconfirmed requests with unusable email or mobile contact details are deleted 24 hours after receipt, except records that must legally be retained.
• The full rental amount is payable at pickup. We accept cash, debit cards and credit cards. For cash payments, please prepare the exact amount, as our staff carry limited change, particularly for hotel and airport deliveries.
• You may cancel free of charge before pickup by replying to the confirmation or contacting us. Voluntary early return after the rental begins follows the unused-days provisions below.
• A confirmed reservation is held for 30 minutes after the agreed pickup time. If you expect a delay, contact us to agree a revised meeting. Without collection or contact, the reservation may be treated as cancelled after that period. A delay caused by our staff is not treated as your failure to collect.

Madeira regional vehicle usage levy

The regional levy is €2.00 per complete 24-hour rental day, up to 10 days per agreement, or €1.00 per complete day for zero-emission vehicles, with the same limit. It is itemised in the confirmation, agreement and invoice and included in the total communicated to you, without double charging.

• Drivers aged 22 to 65, with at least one year of driving experience, qualify for rental without a deposit. Otherwise, where legally eligible to rent and drive, a €1,000.00 cash deposit is required. A valid licence appropriate for the vehicle is always required.
• The customer must present a valid driving licence and an identity card or passport.
• The minimum rental period is three days.
• Published rates, deposits and fees may change before a booking is confirmed. The confirmed booking price applies, subject to changes required by law or additional services agreed with the customer. VAT is charged at the applicable rate.
• Pets are not permitted in the vehicle.
• Vehicles may be used only on Madeira Island. Taking a vehicle to Porto Santo or elsewhere outside Madeira Island is not permitted.
• Smoking inside the vehicle is strictly prohibited, including cigarettes, cigars, electronic cigarettes and vapes.
• Only drivers named in the rental agreement may drive the vehicle.
• Fuel is not included. Return with the fuel level recorded at pickup. Extra fuel is not refunded. A shortfall may be charged at the proportionate cost of fuel and necessary refuelling, using the calculation disclosed beforehand and specified in the agreement. No refuelling charge applies if the level is unchanged. Always use the correct fuel.
• Rental prices include unlimited kilometres.

Vehicle-use restrictions

The customer must drive prudently and comply with the Portuguese Road Code. The vehicle must not be:

• Sublet or made available for driving by anyone not named in the rental agreement.
• Driven under the influence of alcohol or drugs, or when fatigue or illness makes driving unsafe.
• Used to tow or push other vehicles or trailers.
• Used for racing, sporting events or training for those activities.
• Used to carry more passengers or a greater load than authorised for the vehicle or permitted by law.
• Driven or parked on forestry, agricultural or unpaved roads.

The restrictions on taking the vehicle outside Madeira Island, pets and smoking also apply as stated above.

Vehicle care and reporting faults

Vehicles are supplied in good working order, with the documents and equipment recorded at handover, including the safety equipment and spare tyre or repair kit actually supplied. Check and report visible damage.

The customer must keep the vehicle properly parked and locked when not in use. Any breakdown, warning or abnormal operation must be reported immediately to Funchal Easy Rent-a-Car. The customer must stop safely when necessary and follow the instructions received.

The customer is responsible for attributable damage caused by negligence, misuse or aggravation resulting from continued driving against those instructions, subject to the agreed protection and applicable law.

Return changes and lateness

Return at the agreed place, date and time, with keys, documents and equipment. Paying for a full rental day does not extend the booked return time. Extensions or planned changes require Netstar Rentacar's prior approval, availability and at least 24 hours' notice. Report unforeseen delays immediately. Unauthorised late return incurs one additional rental day at the daily rate stated in the agreement, plus the out-of-hours return fee applicable to the actual return location and time. Paying these charges does not authorise an extension. Voluntary early return is not refundable.

For example, a return booked for 14:00 is due at 14:00, even if you have been charged for a full rental day. Returning later that day still requires prior approval.

SCDW means Super Collision Damage Waiver and is included in every rental, subject to the disclosed exclusions. It is not an optional supplement purchased at pickup. The vehicle also carries motor third-party liability insurance, which responds to third-party claims under applicable law, and the passenger insurance stated in the agreement.

What is included

• Interior and exterior vehicle damage, mirrors and rims, tyre punctures and cuts, subject to the exclusions below.
• Vehicle theft protection. Personal belongings carried or left in the vehicle are excluded.

Exclusions

• Damage caused by negligence or misuse, wrong fuel, driving under alcohol or drugs, an unauthorised driver or prohibited use, including racing.
• Clutch damage caused by misuse, damage caused by off-road driving and damage from parking on pavements or kerbs.
• Loss or damage to vehicle keys, documents or supplied equipment caused by negligence or misuse.

Accident and damage reporting

Immediately notify Netstar Rentacar of any damage, however minor, and contact the insurer or assistance service using the agreement contacts. Complete a written damage report for every incident. After a collision, request police attendance and provide the report and reference when available. If the police do not attend or issue a report, retain evidence of your request and tell us.

Record place, date, time, parties, witnesses and damage, with photographs where safe. Cooperate with the authorities and give truthful information without making settlements on the lessor's behalf. Failure to follow these reporting procedures may void the applicable insurance or SCDW coverage.

Customer-caused accidents and breakdowns

To the extent permitted by applicable law, Funchal Easy Rent-a-Car will not provide a replacement vehicle free of charge where:

• An accident that makes the vehicle unusable is established to be the responsibility of the customer or an authorised driver; or
• A breakdown or other immobilisation results from the customer's or an authorised driver's negligence, misuse or serious breach of the rental agreement.

This replacement restriction may apply even where damage to the original vehicle is covered by SCDW. Any additional replacement offered requires a separate agreement and prior acceptance of charges and any deposit.

Responsibility under investigation

Responsibility will be assessed using available evidence, including accident statements, police reports, photographs, technical assessments and the insurer's findings.

While the circumstances remain under investigation, Funchal Easy Rent-a-Car may temporarily decline replacement only where the available evidence provides lawful grounds for doing so. The decision and its reasons will be communicated to the customer and reviewed when relevant new information becomes available.

The occurrence of an accident, or an unresolved investigation, does not by itself establish customer responsibility.

Towing and loss of use

The customer is responsible for towing or recovery costs resulting from their negligence, misuse or other excluded conduct when those costs are not covered by the agreed protection. Netstar Rentacar reserves the right to claim compensation for resulting loss of use where payable under applicable law.

Unused rental payments following customer-caused immobilisation

Where established customer responsibility prevents further use of the vehicle, unused days are not automatically refundable. If replacement is lawfully refused or the rental lawfully terminated, Funchal Easy Rent-a-Car may retain sums remaining due under the agreement and applicable law.

Breakdowns or unavailability not attributable to the customer

Funchal Easy Rent-a-Car will arrange assistance and provide an equivalent service or a higher-category vehicle without additional charge, as required by applicable law.

If the rental cannot continue and no replacement or equivalent service is provided, the customer will receive a proportionate refund for the unused rental period.

Voluntary early return

No refund is provided when the customer voluntarily returns early or chooses not to use the remaining rental period.

• Additional driver: €10.00 per booking. The additional driver must be named in the rental agreement.
• Baby seat: €5.00 per day, on request.
• Booster seat: €2.00 per day, on request.

We recommend booking early for busy periods, including Christmas and New Year, summer, Easter, Carnival and other holidays, when all vehicles may be reserved.

Return the vehicle in a reasonably clean condition. Normal cleaning is included. An additional cleaning charge of €50.00–€100.00 applies to excessive dirt, sand, stains, smoke odours or other soiling requiring extraordinary cleaning, depending on severity and the cleaning required.

Parking, speeding and other traffic fines attributable to the customer or an authorised driver are their responsibility.

Our rental agreement provides the contact details for the 24-hour assistance service, which can be contacted free of charge to report problems during the rental. Stop safely and contact us promptly after a breakdown, warning or puncture. Do not continue driving where this risks injury or further damage.

Request authorisation before arranging repairs, towing, taxis or other alternative transport, except where a justified emergency requires immediate action. This requirement does not exclude reasonable expenses or other remedies that are legally payable. Covered towing and assistance are not charged separately contrary to the agreed protection.

Tyre punctures and cuts are included in SCDW subject to its exclusions. A puncture does not, by itself, establish negligence or an automatic right to a different vehicle. Assistance and any replacement are assessed under the agreement and applicable law.

Vehicles may be equipped with telematics and GPS. Netstar Rentacar uses minimum technical and mechanical data to detect relevant events, provide assistance and investigate damage, accidents or reasonable suspicions of breaches relating to vehicle use. Relevant records may be linked to the agreement and used as evidence to assess responsibility, subject to human review and an opportunity to challenge the assessment.

Technical events contain no location, altitude, slope or GPS-derived speed. GPS is used only to recover a vehicle following verified non-return or reasonable suspicion of theft. There are no routine location checks or routine journey histories.

Do not disable, remove or tamper with the equipment without authorisation. The vehicle-telematics privacy notice is provided below.

Portuguese law applies, with court jurisdiction determined by law. Contact us first at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have a complaint. You may use the complaints book at our establishment or the electronic complaints book at https://www.livroreclamacoes.pt/Inicio, and contact the Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira at https://www.madeira.gov.pt/cacc/.